RMA Policy

JASSWAY RMA Policy

RMA

All JASSWAY products directly purchased from JASSWAY are covered by warranty. The JASSWAY products are warranted to be free from defects in materials and workmanship for a certain period from the date of purchase.

General Warranty

The products purchased directly from JASSWAY are provided with 18-25-month limited warranty. The warranty is limited to ordinary defects and covers standard repairs and product exchange. The warranty period commences on the date of purchase. If it is caused by opening the device by human operation and cannot be used, it will no longer be covered by the warranty.

Warranty Procedure

Follow these steps until your problem has been solved. The skilled experts from JASSWAY repair center will thoroughly inspect, diagnose, repair and clean the RMA unit according to your request.

1. Request

Access JASSWAY RMA system (www.jasswaypos.com) and complete the RMA request form.

2. Confirmation

The RMA unit will be confirmed after checking whether it is in or out of warranty. Labor or material cost on the units out of warranty will be informed to you.

3. Repair

Once you return your defective unit according to given instructions, it will be repaired or replaced with a new one.

4. Closure

If the defective device/electronic parts were unable to repair, a fully functional unit/spare parts will be sent to you.

Warranty Exceptions

The warranty is voided if the products are under the following situations:
– Products with Warranty Void seal broken
– Products that are modified without prior authorization by JASSWAY
– Products with failure or malfunction caused by man-made damages or improper use